A multi-hospital system based in Texas wanted to improve the performance for its Veterans Affairs-related patient accounts. Recent legislation to increase access to care for veterans has increased the administrative requirements for hospitals and providers of care. The client has a strong internal process for pre-scheduled outpatient and inpatient visits but wanted to improve its performance with emergency room notifications required by the VA. The system’s leadership wanted an RCM partner with a specialized focus on VA and scalable staffing to meet the requirements.

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