Elevated patient experience
and collection results
We engage with patients — through compassion, dignity, and respect — helping them understand their medical bills and
insurance options. Our dedicated call center of highly trained, U.S.-based patient service representatives, connect with,
and educate patients after care, offering a variety of convenient ways to bring their accounts to full resolution.
ElevatePFS’ comprehensive patient customer service and patient follow-up process is customized for each patient based on language, channel, and payment preferences. Our call center is available 24 hours a day, 7 days a week, allowing patients to pay their accounts in full, set up payment arrangements, request an itemized bill and receive assistance.
Our patient hold times exceed industry best
practice standards of 1 minute or less.
Our call abandonment rate is 5 percent or less.
Our patient complaint ratio is under 0.05%.
Our first call resolution rate is more than 90 percent.
The first time we speak with a patient, our goal is to
bring their account to resolution, which increases
A Partner You Can Trust
for Unmatched Results.
ElevatePFS delivers outstanding results. With more than 1,500 client facilities and a
greater than 95% client retention rate, we’re a proven partner that you can count on.