PATIENT PAY / Self-Pay / Early Out
Elevated patient experience
and collection results
We engage with patients — through compassion, dignity, and respect — helping them understand their medical bills and insurance options. Our dedicated customer service center of highly trained, U.S.-based customer service advocates connect with and educate patients after care, offering a variety of convenient ways to bring their accounts to full resolution.
Read how ElevatePFS delivered elevated results for clients in our Self-Pay case studies.
ElevatePFS’ comprehensive customer service advocacy and patient follow-up process is customized for each patient based on language, channel, and payment preferences. Our customer service center features extended hours, and patients also have the option to self-service their account 24/7 through automated IVR features and a payment portal.
OMNICHANNEL PATIENT ENGAGEMNT
Increases engagement with hard to reach patient populations
DEDICAITED SELF-PAY TEAM
Experts in both hospital and physician first-party collections
PATIENT ACCOUNT SCORING & SEGMENTATION
AI-powered propensity to pay technology drives patient outreach efforts
PROVEN WORKFORCE MANAGEMENT PROCESS
Aligns staffing to consistently exceed SLAs and maximize collections
Proven Success - Self Pay Case Studies
A Partner You Can Trust
for Unmatched Results.
ElevatePFS delivers outstanding results. With more than 1,700 client facilities and a 98% client retention rate, we’re a proven partner that you can count on.