Elevated patient experience
and collection results
We engage with patients — through compassion, dignity, and respect — helping them understand their medical bills and
insurance options. Our dedicated call center of highly trained, U.S.-based patient service representatives, connect with,
and educate patients after care, offering a variety of convenient ways to bring their accounts to full resolution.
ElevatePFS’ comprehensive patient customer service and patient follow-up process is customized for each patient based on language, channel, and payment preferences. Our call center is available 24 hours a day, 7 days a week, allowing patients to pay their accounts in full, set up payment arrangements, request an itemized bill and receive assistance.
Our average patient hold time is less than one minute,
significantly less than the industry average.
Our call abandonment rate is 5 percent or less.
Our patient complaint ratio is under 0.05%.
We take the time needed to help a patient understand
their bill and resolve their balance on the first call.
A Partner You Can Trust
for Unmatched Results.
ElevatePFS delivers outstanding results. With more than 1,500 client facilities and a 98% client retention rate, we’re a proven partner that you can count on.