Self-Pay/Early Out
Elevated patient experience
and collection results
We engage with patients — through compassion, dignity, and respect — helping them understand their medical bills and
insurance options. Our dedicated call center of highly trained, U.S.-based patient service representatives connect with
and educate patients after care, offering a variety of convenient ways to bring their accounts to full resolution.
Read how ElevatePFS delivered elevated results for clients in our Self-Pay case studies.
ElevatePFS’ comprehensive patient customer service and patient follow-up process is customized for each patient based on language, channel, and payment preferences. Our call center features extended hours, and patients also have the option to self-service their account 24/7 through automated IVR features and a payment portal.
Our average patient hold time is less than one minute,
significantly less than the industry average.
Our call abandonment rate is 5 percent or less.
Our patient complaint ratio is under 0.05%.
We take the time needed to help a patient understand
their bill and resolve their balance on the first call.
A Partner You Can Trust
for Unmatched Results.
ElevatePFS delivers outstanding results. With more than 1,500 client facilities and a 98% client retention rate, we’re a proven partner that you can count on.