PATIENT PAY / Self-Pay / Early Out
Elevated patient experience
and collection results
We engage with patients — through compassion, dignity, and respect — helping them understand their medical bills and insurance options. Our dedicated customer service center of highly trained, U.S.-based customer service advocates connect with and educate patients after care, offering a variety of convenient ways to bring their accounts to full resolution.
Read how ElevatePFS® delivered elevated results for clients in our Self-Pay case studies.
ElevatePFS®’ comprehensive customer service advocacy and patient follow-up process is customized for each patient based on language, channel, and payment preferences. Our customer service center features extended hours, and patients also have the option to self-service their account 24/7 through automated IVR features and a payment portal.
24/7
Interactive voice response
and payment portal
Happier Patients = Greater Revenue Recovery
Innovative Technology
Tailored Engagement
Leveraging all channels, all content and offers are driven by each patient's specific profile and preferences.
Online & Mobile
- Simplified patient self-service & payment
- Intelligent email & text alerts
- Direct integration within your system
Payment Plan Optimization
Tailored offers that can be self activated online or offline by the patient. Installment and term are qualified automatically.
Unmatched Customer Service
Coverage Screening
Real-time eligibility verification and screening for unfound insurance.
Faster Resolution
- Focus on first call resolution
- Speed to answer less than 1 minute
- Less than 5% call abandonment rate
Industry-Leading Customer Service Center
- Internal SLAs far exceed industry standards
- .01% patient complaint ratio
- 4-year avg Customer Service Advocate tenure
OMNICHANNEL PATIENT ENGAGEMENT
Increases engagement with hard to reach patient populations
UNMATCHED SELF-PAY TEAM
Experts in both hospital and physician first-party collections
PATIENT ACCOUNT SCORING & SEGMENTATION
AI-powered propensity to pay technology drives patient outreach efforts
PROVEN WORKFORCE MANAGEMENT PROCESS
Aligns staffing to consistently exceed SLAs and maximize collections
A Partner You Can Trust
for Unmatched Results.
ElevatePFS® delivers outstanding results. With more than 1,800 client facilities and a 98% client retention rate, we’re a proven partner that you can count on.