Self-Pay/Early Out

Elevated patient experience
and collection results

We engage with patients — through compassion, dignity, and respect — helping them understand their medical bills and
insurance options. Our dedicated call center of highly trained, U.S.-based patient service representatives, connect with,
and educate patients after care, offering a variety of convenient ways to bring their accounts to full resolution.

Group 7170@2x

ElevatePFS’ comprehensive patient customer service and patient follow-up process is customized for each patient based on language, channel, and payment preferences. Our call center is available 24 hours a day, 7 days a week, allowing patients to pay their accounts in full, set up payment arrangements, request an itemized bill and receive assistance.

Group 6727@2x
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AVERAGE SPEED TO ANSWER

Our average patient hold time is less than one minute,
significantly less than the industry average.

Group 7103@2x
CALL ABANDONMENT RATE

Our call abandonment rate is 5 percent or less.

Group 7106@2x
PATIENT COMPLAINT RATIO

Our patient complaint ratio is under 0.05%.

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FOCUS ON FIRST CALL RESOLUTION

We take the time needed to help a patient understand
their bill and resolve their balance on the first call.

A Partner You Can Trust
for Unmatched Results.

ElevatePFS delivers outstanding results. With more than 1,500 client facilities and a
greater than 95% client retention rate, we’re a proven partner that you can count on.