In reviewing its accounts receivable, a regional care hospital in Central Illinois identified a large number of accounts with untimely follow-up in their low-dollar insurance account populations. The facility didn’t have the time or bandwidth to assign team members to these seemingly low-priority accounts — but it was costing them revenue. After a bad experience with a prior vendor, the organization’s leadership was hesitant to outsource low-balance claims, but Elevate Patient Financial Solutions^® offered a seamless solution by working directly within Epic to follow all established processes and guidelines.