Despite COVID-19, Large Health System Successfully Expands Eligibility Service Across 11 Facilities
In 2019, a large integrated health system in the Midwest engaged Elevate Patient Financial Solutions® to enhance their financial advocacy programs in three locations. The implementation was so successful, the client decided to expand the Eligibility & Enrollment services to 11 more locations by May 2020—precisely when the COVID-19 pandemic was ramping up. Healthcare providers—especially those overseeing the revenue cycle—were already feeling the burden of the pandemic through canceled elective procedures, revenue shortfalls, and more.
Heightened restrictions prevented ElevatePFS advocates from working onsite in the hospital, which meant implementation, ramp up, and management of the project would have to be done remotely.
Click the button below to download the full case study and learn how ElevatePFS successfully expanded to 11 sites and reached peak conversion rates within three months for inpatient cases and five months for outpatient.