A large, public academic health science center in the Southwest, with more than 120,000 hospitalized patients and nearly 5 million outpatient visits a year, initiated a Request for Proposal (RFP) process for Medicaid Eligibility and Enrollment Services. The provider was not satisfied with the performance of their primary eligibility vendor. The vendor didn’t have staff onsite and struggled with screening and conversions. Because the partnership did not meet the provider’s expectations, they decided to look for a new vendor to improve their processes and help their patients find the right coverage and assistance programs. They wanted to find the right partner to increase their revenue recovery and improve their patients’ experience. Elevate Patient Financial Solutions^® participated in the RFP process and was awarded the business, and from the beginning they started making an impact for the provider.

Click the button below to download the full case study to learn how ElevatePFS^® was rated 99.5 out of 100 by the provider's third-party revenue cycle vendor management company. The provider was so impressed by ElevatePFS^®’ work that the provider asked the team to identify Out-of-State (OOS) Medicaid accounts during the Eligibility screening process so that the ElevatePFS^® OOS team could resolve those accounts.