RESOURCES

Case Studies

Learn how our clients are benefiting from Elevate Patient Financial Solutions' expertise, improving their patient experience and boosting their bottom lines.

A patient in a hospital bed talking to a patient advocate

Improving Patient Outcomes Through Medicaid Eligibility & Enrollment Services with SDOH Screening

ElevatePFS partnered with a large nonprofit health system to enhance Medicaid Eligibility and Enrollment services using a tech‑enabled, four‑pronged approach. Over five years, ElevatePFS screened 90% of inpatients and 60% of outpatients, achieving conversion rates of 85% and 24%. The program secured $2B in Medicaid approvals and identified $36M in SDOH benefits.

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An advocate by a patient bedside in a hospital

From Write‑Offs to Wins: How One Health System Captured Millions in Out-of-State Medicaid Revenue

A nationwide healthcare system with 58 participating facilities partnered with Elevate Patient Financial Solutions® and its Out‑of‑State Medicaid Billing and Account Management (OOS) division to maximize out‑of‑state Medicaid collections, including managing required provider enrollments.

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A women at a computer talking on the phone with a customer

Self-Pay Partner Restores Patient Trust, Increases Collections Through Expertise, Communication, and Innovation

ElevatePFS Customer Service Advocates addressed patient concerns promptly, reducing call times while increasing patient confidence. The hospital saw measurable improvements in self-pay collections and a reduction in call volume. ElevatePFS used a variety of reporting tools to track performance and consistently surpassed performance goals.

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A patient advocate helping a patient fill out paperwork

RCM Partner Delivers Proven Eligibility and Out-of-State Solutions with Value-Added Services, Beating the Competition

A provider’s third-party revenue cycle vendor management company rated ElevatePFS®’ work a 99.5 out of 100. The scorecard, called the compliance dashboard, indicated that ElevatePFS® worked the inventory in a timely manner and produced a great result for the provider.

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A patient advocate talking to a patient

Best in KLAS Eligibility Vendor Outperforms Long-Term Competitor in Split Contract

Learn how ElevatePFS delivered exceptional results with fewer staff members at the provider’s multiple sites. With a leaner team, ElevatePFS provided nearly triple the results for the provider. For the most recent eight-month period, ElevatePFS’ net liquidation rate was 6.4% versus the competitor’s 2.3%.

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Trusted RCM Vendor Recovers Underpayments Quickly, Prevents Future Revenue Leakage

Learn how ElevatePFS recovered more than $900,000 in one year for a provider in the South, and identified and collected over $1.2 million in underpayments for a provider in the Northwest.

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Office workers at a table with charts

Central Illinois Hospital: Turning Write-Offs into Cash

Learn how ElevatePFS delivered an average 45% reduction in A/R aged over 90 days and a 32% increase in low dollar collection compared to the provider’s previous in-house efforts.

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Prescription drugs on shelves

RCM Vendor Delivers 91% Conversion Rate and Strengthens 340B Savings for Healthcare Provider

Learn how ElevatePFS provided exceptional eligibility services — supporting the provider through the state’s Medicaid expansion, the Medicaid unwinding, a complex EMR conversion to Epic, and helping them meet the 340B program’s requirements — all while delivering an average annual 91% net conversion rate.

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An injured office worker with an arm in a cast

Collaboration with Workers’ Comp Partner Resolves Inventory Backlog, Improves Collections

ElevatePFS implemented its Workers’ Compensation program to meet a client’s needs. Learn how ElevatePFS prioritized inventory, realigned operational teams for improved efficiency, and identified new opportunities for improvements to systems and processes.

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A patient advocate talking to a patient

RCM Vendor Improves Health System’s Patient Eligibility and Enrollment across Multiple States, Surpasses Performance Goals

Learn how ElevatePFS surpassed performance goals and out-performed the previous vendor with a $19.4 million year-over-year growth in revenue recovery.

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