Third Party Liability Video Transcript

Narrator: Welcome to Elevate Patient Financial Solutions, your trusted partner in handling complex claims. With over 45 years of experience, we are experts in resolving claims while maximizing revenue recovery and cash acceleration.

Executive Vice President of Third Party Liability and Workers' Compensation Cassie Henson: It's always exciting to get to talk about what our TPL team does at Elevate because we have an opportunity each day to really make a difference for not only our clients, the hospitals, but also for the patients' accounts that we're entrusted.

Narrator: Third-party liability claims can be difficult to identify and time-consuming to navigate. Many patients involved in a motor vehicle auto accident or other third-party liability event are not aware financial help is available for medical expenses. We combine an expert staff of attorneys and health care professionals with innovative technology to identify and collect on all potential payer sources in compliance with governmental regulations.

Cassie Henson: We are helping work with patients who've been involved in accidents that may be recovering from not only ongoing injuries, but also sometimes permanent injuries. They may have lost loved ones. And with these patients, they're facing mounting medical debt if they may have very little resources to be able to help them with. And so at Elevate, we're able to really make a difference in these patients' lives working with them through the reduction process and helping them through this settlement process that they're having to go through not only recovering, but navigating opportunities and situations that they're really not familiar with.

Narrator: Our priorities are Compliance: We have a dedicated internal legal team that monitors laws and regulations, ensuring our processes and procedures are in full compliance; Increased reimbursement: We use a variety of outreach efforts and contact campaigns to give patients communication options to increase reimbursement; Aging: Our reporting provides insights into your TPL account inventory, including account viability reviews that focus on aged and high-dollar inventory.

Cassie Henson: We're also able to really help our clients, the hospitals, and that we identify more claims and payers than the hospitals are sometimes aware of to identify this additional revenue. As well as, on average, Elevate's able to collect a higher percentage of charges than other payers typically are, and that we're able to help our clients find additional revenue that otherwise may have gone missed.

Narrator: ElevatePFS offers the most comprehensive TPL program in the industry. Our proprietary Authenticate technology identifies more accident-related claims, and our omnichannel outreach program engages more patients. We have a dedicated lean team that are experts on all state-specific regulations, and our proprietary operating system ensures compliance with all legal statutes. We provide extensive, continual follow-up until resolution, making sure liens are protected throughout the process. Our attorney-led teams are trained in all statutory guidelines and case law to ensure that hospitals' rights are protected and revenue recovery is optimized.

Cassie Henson: Our TPL leaders and team all bring to our service line experience from legal, insurance, as well as revenue cycle that allows us to have the best processes for our clients.

Narrator: With nearly 200 employees dedicated to our third-party liability program, we provide a level of TPL-specific experience and knowledge that most hospitals and health systems are not able to support in-house. Our program coordinates with the provider's billing office and includes electronic billing and electronic settlement management. Our proprietary inventory management and workflow includes predictive modeling to prioritize inventory and identify cases that can produce cash flow most quickly. And we continually invest in our technology and processes to resolve more accounts and accelerate cash flow.

Cassie Henson: TPL is very unique in nature, and each account has its own individual set of circumstances which requires thorough oversight and review to make sure that we're promptly and timely handling all of the circumstances to identify all coverages and help ensure that we're efficiently and effectively handling accounts for our clients.

Narrator: At Elevate Patient Financial Solutions, we can handle your most complicated accounts, allowing your team to focus on other priorities. Visit ElevatePFS.com to learn more about how we can help you maximize revenue, reduce AR days, and enhance patient satisfaction. Elevate your revenue cycle today with Elevate Patient Financial Solutions.

Cassie Henson: We recognize that each account is a patient, and for each patient, we have an opportunity to really make a difference.