Self-Pay/Early Out Video Transcript

Narrator: Welcome to Elevate Patient Financial Solutions, your trusted partner in handling self-pay early out. With over 45 years of revenue cycle experience, we are experts in engaging with patients with compassion, dignity, and respect. Managing self-pay accounts isn't just about collecting balances. It's about creating a better patient financial experience.

At ElevatePFS, we combine compassionate advocacy with advanced technology to help providers resolve self-pay accounts faster while supporting patients every step of the way. ElevatePFS was named the top client-rated vendor for self-pay, charity care, Medicaid screening, and eligibility enrollment services in the 2026 Black Book Research Rankings.

Today's self-pay environment is more complex than ever. Patients face confusion around coverage, rising costs, and unclear billing processes. For providers, that often means delayed payments, increased administrative burden, and missed reimbursement opportunities. Our Self-Pay/Early Out solution is designed to maximize collections while improving the patient experience.

We proactively engage patients after care, helping them understand their balance and find a path forward. Through personalized outreach across phone, text, email, and mail, we meet patients where they are and communicate in the way they prefer.

Our experienced customer service advocates are trained to resolve accounts during the first interaction whenever possible, so patients get answers quickly and confidently. We provide education on billing and payment options with empathy and clarity.

Regional President Ed Beitle: It really starts with our people. Elevate has great state-of-the-art technology. When you couple that with our people, I think it makes a big impact on our customers today. Our management tenure is twelve years plus. Our patient rep tenure is four or five years. We have the advantage of having a national recruiting team that allows us to hire from all across the country.

Narrator: Our advanced technology enables patients to receive clear, easy-to-understand statements and gain access to a user-friendly payment portal for a seamless experience. Behind the scenes, segmentation analytics tailor communication and payment plans based on each patient's financial situation, improving both engagement and outcomes.

Our results speak for themselves. Less than one-minute average speed to answer, under 5% call abandonment, industry-leading quality and performance metrics. Combined with a highly tenured workforce, we deliver consistent, high-quality service that improves both collections and patient satisfaction. With ElevatePFS, you don't have to choose between financial performance and patient experience. You can have both. Let us help you simplify self-pay, support your patients, and strengthen your revenue cycle.

Ed Beitle: The philosophy is we treat our patients as people rather than an account balance. And it's something that's really important to our philosophy at Elevate.

Narrator: Visit elevatepfs.com to learn how our Self-Pay/Early Out services can strengthen your revenue cycle.